IT Operations Engineer

At IMC, technology is not a department; it’s at the heart of everything we do. Developed in-house, our innovative software makes millions of trading decisions daily, and we win by making better and faster decisions than our competition. Our all-round IT Support team helps us to move at a higher pace and quality each day, from desktop support to configuring and automating our systems.

Your Core Responsibilities

Your support is key to the success of our traders, engineers and all others teams. You remove blockades for everyone by implementing, supporting and maintaining servers, networks and all user devices. You’ll act as first, second and third level of support. If you want to learn and grow you need to be on top of your game and be willing to take responsibility and act autonomous to provide an IT environment that is tackling all issues while ready to scale. Your responsibilities will include:

• Fulltime on-site 1st, 2nd and 3rd line Support to our users (ad hoc and through tickets in JIRA)
• Support physical and virtual desktop environment, infrastructure components (like email, DNS, AAD, Audio and Visual Communication systems and support MDM)
• Deploy enterprise updates for Adobe, Java, Microsoft and other desktop applications
• Install, modify and repair computer hardware and software (including servers, desktop and printers)
• Troubleshoot, escalate and document computer network issues
• Assist in-house Facilities Management with the execution of desk and physical equipment moves
• Everything necessary to keep us moving! This will teach you a lot of new things!

Your Skills and Experience

• You have a strong drive to learn and develop yourself, both technically as well as in areas of personal development (at IMC we are committed to helping with that!).
• You are curious and like to understand why things work way they do, how you can improve and automate tasks and how you can leverage technology to help us become more robust as a company! 
• You are a self-starter that works with a sense of urgency and priorities based on business needs
• A degree (BSc) ideally in ICT related field, or equivalent practical experience
• You live in the Netherlands at this moment in time (important!)
• At least 2 years of experience in a similar environment role and fast paced environment
• Confident in written and spoken English communication (we have +40 nationalities here!)
• Knowledge of Windows and Mac Operating Systems. Linux experience would be considered a plus
• Excellent troubleshooting and diagnostic skills; ability to solve problems creatively and proactively.
• Have a desire to learn new skills and evolve as IMC introduces new technologies to the environment.
• Willing to get involved in physical tasks such as desk moves and room setups.
• You are willing to come to the office full-time as our IT Ops team is based 'on-site'.